Welcome

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The Spa services are very popular. Spa services are available by appointment. All services must be guaranteed with a major credit card to reserve your appointment. We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability. We recommend scheduling your appointment as two or three days in advance to ensure availability. To reserve any spa services, we require a credit card or gift certificate or gift card number to guarantee the appointment.

We have a 24-hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.

When we reserve the therapist’s time especially for you, please give us at least 24 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day. 

Because spa treatments are reserved for you, you must notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

No-shows and same-day appointment cancellations less than 24 hours will be charged the full value of the treatment reserved, and/or any gift card or certificate associated with that appointment will count as services rendered and forfeited. If you are canceling an appointment that you've also previously rescheduled with less than 24 hours notice - you will be charged full price.

This insures all other guests the opportunity to enjoy our services. A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

But, we're reasonable. We understand that emergencies "come up." Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 24 hours or 48 hours on spa packages. This is why we require a credit card from you to guarantee your reservation.

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We suggest that you plan your travel time to allow for a timely arrival for your treatments, to enjoy our facility and to ensure that you receive a full service. All services will finish on time to allow our guests their full treatment. If you are late, we will gladly accommodate you with an abbreviated service.

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We suggest that you arrive 15 minutes prior to your scheduled appointment to allow ample time for orientation, consultation and to supply basic information about medical history, allergies and contact information. If this is your first spa experience, our friendly staff will gladly escort you throughout the spa and answer any questions you may have.

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We require a 24 hour notice for any changes to appointments, 48 hour notice for changes or cancellations of multiple appointments, and 72 hour notice for packages. Private parties and wedding events require two full weeks notice for any changes. A cancellation or a no show fee is charged if you are within either of these time periods when canceling an appointment or packages, No-shows are charged 100% for all scheduled services and or packages. (Please plan accordingly for bad weather, traffic and road conditions, or daylight savings time, as to not inconvenience yourself or have an abbreviated session.). Any Gift Card, Spa Certificate or Gift Certificate or promotional gift certificate (prgc) or prepaid massage series, facial series or Endermologie package series associated with any appointment that does not adhere to the cancellation policy will be considered redeemed in the amount of the service that was reserved.

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We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees.

If you are a late arrival and also request an additional service, you will still be responsible for the full service fee of your original request plus the full service fee for your additional service in the remaining time allotted.

We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability.

Appointments and cancellations may be made through the Spa. Please call us at 832-618-1145, or contact us via e-mail at info "at" heightsmassage "dot" com

If you are receiving any of our services for the first time, please arrive fifteen minutes before your scheduled appointment to fill out the intake form and to also decompress a bit from the stress of Houston traffic.

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We suggest you arrange for your valuables prior to your visit with us. Do not put your jewelry into tissues or on the table.

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Please dress comfortably. If you are planning to have a spa treatment, there is a designated space in each room for your belongings. When visiting Heights Massage & Day Spa for pool and shower services you will be supplied with an oversized bathrobe and slippers. Disposable undergarments are available upon request.

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We want you to feel relaxed and at ease, therefore please ask your practitioner which body treatments will require nudity. Our staff is professionally trained to properly drape you throughout the service. Undergarments may be worn during certain treatments.

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We suggest you schedule the appointment time most convenient for you well in advance. Larger groups or wedding parties will require additional advance notice. We suggest that you schedule future appointment before you leave to secure the most convenient appointment time for you.

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Clients should be prepared to provide credit card details to secure appointments or a deposit for large parties. For appointments your card will not be charged unless there is failure of adhering to the cancellation policy. See Cancellation Policy

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We strongly suggest you pre- book your next appointment to assure your day and time preferences can be accommodated.

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We accept Heights Massage and Day Spa Gift Cards, Heights Massage and Day Spa Gift Certificates, Cash, Debit cards, MasterCard, Visa, American Express and Discover credit cards, with a valid picture I.D. and Credit Card present. Sorry, no checks accepted. Please bring cash for payment of gratuities.

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When purchasing six or more of the same treatments (per person), a 10% discount will be applied. Customized spa packages are not discounted. Some procedures can be purchased in a series at attractive rates when series is paid for in full in advance. (Promotional gift certificates are not eligible for any further discounts, or gratuities, and cannot be combined with any other offer.)(Discount coupons are NOT allowed for Private contractors, such as but not limited to Botox services, and Permanent Makeup. Please check for other exceptions before booking).

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Your copy of our published prices may not be our most current pricing. We reserve the right to change our prices at any time and without prior notice.

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Product purchases will be refunded in full with receipt within 7 days of purchase, provided they are unopened and in the original packaging. Items purchased maybe returned within 30 days for a credit on products.

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Gratuities are not included in services unless otherwise noted. The customary gratuity is 18-25%. Feel free to ask our staff at check out for assistance in this matter.People wonder about tipping. Our therapists, of course appreciate your acknowledgement if they have done an exceptional job, however, if the added expense of the tip makes it a financial challenge, we would rather see you a second time rather than having you worry about a tip. Gratuities are not included in gift cards unless otherwise noted. Tips are appropriate for all Spa Services, but not for Consultations or Programs. Gratuity is not included in any of our services. Gift cards do not include gratuity unless specified. If you would like to show your appreciation, you may do so at the end of your visit. Just ask for a gratuity envelope. Cash gratuities are always appreciated.

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Deposits are required for some services and for parties of two or more. Deposits may also be required if there are frequent No Show or Cancellation occurrences. Deposits are refundable up to 24 hours prior to the scheduled service appointment time unless modified by other Agreements such as Bridal Party and Group contracts. Deposits are non-refundable within 24 hours of the scheduled appointment time.

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As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones, pagers, infants and children under the age of 16 are not permitted unless they are having a service at the spa and only if they are of a mature disposition. Children/Infants: In order to maximize your spa experience and that of our other guests, we strongly ask that children under 17 (especially toddlers and infants) are not allowed in the spa unless they are receiving a service. Even if you have someone else watching them for you in the lobby- the sound of an infant or toddler's cries can carry and is disruptive to the peace and tranquility of everyone's experience- yours, your therapists and other guests. Please do not put us in the position to ask you to reschedule if you arrive with a child. A fee for the lost appointment may also be levied.

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Insurance regulations require those who are not receiving services cannot remain in a treatment area.
We will gladly service children 6 years and up including teens (13 & up), in our Spa area provided that they are of the maturity level to enjoy the services without disturbing other patrons and are receiving a service.  Parents must accompany them.  Parental consent is required for anyone under the age of 18 receiving massage and airbrush tanning services.

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To ensure a peaceful and relaxing atmosphere for all of our guests, we ask that cell phones and pagers not be used in the spa.

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If you are pregnant, have a heart condition, or have high blood pressure, services that include application of heat are not recommended. Please consult your physician first. Please inform us upon booking if you have any special needs. Massage during the first trimester of pregnancy requires a physician’s written approval. 

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We book by availability and not by service provider’s gender. We make every effort to honor requests for a specific staff member however we cannot guarantee your selection in every case.

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We do offer screened privacy for men, or people who may require it for religious or other reasons, during such treatments.

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It is our intention to help you maximize the many benefits of your spa experience. We encourage you to communicate your questions or thoughts about your service treatments to your technician so we may accommodate your needs.

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The words "Spa Certificate", "Gift Certificate" and "Gift Card" are used interchangably. We reserve the right to modify any package, including, without limitation, removing, adding or replacing any offering with one of equal or greater value at anytime and without notice. We honor gift cards/certificates for the services listed for one month from the date of purchase. After a month the certificate reverts to the dollar value that was originally paid for that service, less any dormant account fees* (see below). Gift cards and certificates purchased past 1/1/10 are only for a dollar value, not a service value. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards if lost, stolen. Please treat gift cards like cash. Purchase of a gift card/certificate acknowledges that you understand this policy and will let your recipient know of these policies. *A $5.00 dormant account fee per month will be charged on the remaining balance after 12 months of card/certificate inactivity.

These policies, treatments, services, packages, products and prices are subject to change at any time at the discretion of Heights Massage & Day Spa without notice.