The Spa services are very popular. Spa services are available by appointment. All services must be guaranteed with a major credit card to reserve your appointment. We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability, not therapist gender. We recommend scheduling your appointment as one or two days in advance to ensure availability. To reserve any spa services, we require a credit card or gift certificate or gift card number to guarantee the appointment. Parties of 4 or more are considered a group, and require a Spa Contract.

First Time Guest

We suggest that you arrive 15 minutes prior to your scheduled appointment to allow ample time for orientation, consultation and to supply basic information about medical history, allergies and contact information. If this is your first spa experience, our friendly staff will gladly escort you throughout the spa and answer any questions you may have.

Cancellation Policy

Cancellations affect Heights Massage & Day Spa significantly due to our intimate size. Therefore we must uphold strict policies. However, guests are always welcome to send someone else in their place. We require a 24-hour notice for any changes to appointments- including moving your appointment to a later time, 48 hour notice for changes or cancellations of multiple appointments, and 72 hour notice for packages. Special events & offers may have different policies such as Valentine's Day. Private parties and wedding events require two full weeks notice for any changes. A cancellation or a no show fee is charged if you are within either of these time periods when canceling an appointment or packages, No-shows are charged 100% for all scheduled services and or packages. (Please plan accordingly for bad weather, traffic and road conditions, or daylight savings time, as to not inconvenience yourself or have an abbreviated session). Any Gift Card, Spa Certificate or Gift Certificate or promotional gift certificate (prgc) or prepaid massage series, facial series or Endermologie package series associated with any appointment that does not adhere to the cancellation policy will be considered redeemed in the amount of the service that was reserved.

Arrival Prior to Treatment

We suggest that you plan your travel time to allow for a timely arrival for your treatments, to enjoy our facility and to ensure that you receive a full service. All services will finish on time to allow our guests their full treatment. If you are late, we will gladly accommodate you with an abbreviated service.

What to wear?

Please dress comfortably. If you are planning to have a spa treatment, there is a designated space in each room for your belongings. When visiting Heights Massage & Day Spa for pool and shower services you will be supplied with an oversized bathrobe and slippers. Disposable undergarments are available upon request.

Treatment Apparel

We want you to feel relaxed and at ease, therefore please ask your practitioner which body treatments will require nudity. Our staff is professionally trained to properly drape you throughout the service. Undergarments may be worn during certain treatments.

Reservations

We suggest you schedule the appointment time most convenient for you well in advance. Larger groups or wedding parties will require additional advance notice. We suggest that you schedule future appointment before you leave to secure the most convenient appointment time for you.

Appointment Policy
We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability.
Clients should be prepared to provide credit card details to secure appointments or a deposit for large parties. For appointments your card will not be charged unless there is failure of adhering to the cancellation policy. See Cancellation Policy


Payment Types

We accept Heights Massage and Day Spa Gift Cards, Heights Massage and Day Spa Gift Certificates, Cash, Debit cards, MasterCard, Visa, American Express and Discover credit cards, accepted only with a valid picture I.D. and Credit Card present. Sorry, no checks accepted. Please bring cash for payment of gratuities.


Discounts

When purchasing six or more of the same treatments (per person), a 10% discount will be applied. Customized spa packages are not discounted. Some procedures can be purchased in a series at attractive rates when series is paid for in full in advance. (Promotional gift certificates are not eligible for any further discounts, or gratuities, and cannot be combined with any other offer.)(Discount coupons are NOT allowed for Private contractors, such as but not limited to Botox services, and Permanent Makeup. Please check for other exceptions before booking).

Prices

Your copy of our published prices may not be our most current pricing. We reserve the right to change our prices at any time and without prior notice.

Purchasing policy

Product purchases will be refunded in full with receipt within 7 days of purchase, provided they are unopened and in the original packaging. Items purchased maybe returned within 30 days for a credit on products.

Spa Certificate, Gift Certificate, Gift Card policy

We reserve the right to modify any package, including, without limitation, removing, adding or replacing any offering with one of equal or greater value at anytime and without notice. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards if lost, stolen. Expired gift cards and certificates may be redeemed with a $20.00 reactivation fee.

Late Arrivals:
We regret that late arrivals will not receive an extension of scheduled service times & you will be responsible for full service fees.

Jewelry:
We suggest you arrange for your valuables prior to your visit with us. Do not put your jewelry into tissues or on the table.

Acceptable Forms of Payment:
We gladly accept Cash, Visa, Master Card, American Express, and Discover Card with photo identification. Sorry, No Checks No Longer Accepted.

Gratuities

Gratuities are not included in services unless otherwise noted. The customary gratuity is 18-25%. Feel free to ask our staff at check out for assistance in this matter.

Quiet Environment

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones, pagers, infants and children under the age of 16 are not permitted unless they are having a service at the spa.


Children and Friends or Family
Insurance regulations require those who are not receiving services cannot remain in a treatment area.
We will gladly service children 6 years and up including teens (13 & up), in our Spa area provided that they are of the maturity level to enjoy the services without disturbing other patrons and are receiving a service.  Parents must accompany them.  Parental consent is required for anyone under the age of 18 receiving massage and airbrush tanning services.

Special Considerations
If you are pregnant, have a heart condition, or have high blood pressure, services that include application of heat are not recommended. Please consult your physician first. Please inform us upon booking if you have any special needs. Massage during the first trimester of pregnancy requires a physician’s written approval. 


Staff Selection
We book by availability and not by service provider’s gender. We make every effort to honor requests for a specific staff member however we cannot guarantee your selection in every case.

Special Accommodations
We do offer screened privacy for men, or people who may require it for religious or other reasons, during such treatments.

Comfort & Customizations
It is our intention to help you maximize the many benefits of your spa experience. We encourage you to communicate your questions or thoughts about your service treatments to your technician so we may accommodate your needs. These policies, treatments, services, packages, products and prices are subject to change at any time at the discretion of Heights Massage & Day Spa without notice.

Gratuities:
People wonder about tipping. Our therapists, of course appreciate your acknowledgement if they have done an exceptional job, however, if the added expense of the tip makes it a financial challenge, we would rather see you a second time rather than having you worry about a tip. Gratuities are not included in gift cards unless otherwise noted. Tips are appropriate for all Spa Services, but not for Consultations or Programs.

Gratuities are not included in spa services.